Terms of Service

These Terms of Service (“Terms”) form the agreement between you (“you” or “the customer”) and Rapid Auto Services Pty Ltd (ABN 54 702 592 836) (“we”, “us” or “our”) whenever you ask us to inspect, diagnose, repair or service your vehicle, or provide any related automotive services. By delivering your vehicle to us, signing a work authorisation, or otherwise instructing us to proceed with work, you accept these Terms.

1. Quotes and Estimates

• Written quotes are valid for fourteen (14) days from the date of issue, unless otherwise stated in writing.
• Quotes are based on the information available at the time of inspection or on the details you provide. Where a fault cannot be fully diagnosed without dismantling components, the quote may be an estimate only.
• If, during the course of work, we identify additional faults or parts required that were not reasonably apparent at the time of quoting, we will contact you with a revised price before carrying out that additional work. We will not proceed beyond the quoted amount without your authorisation, except where immediate action is necessary to make the vehicle safe and we are unable to reach you.
• Diagnostic fees may apply to complex faults and will be disclosed before work begins. Diagnostic fees may be credited toward the cost of repair where the repair is carried out by us within fourteen (14) days.

2. Authorisation to Proceed

• Work will only commence once you have authorised the quoted or estimated price, in writing (including by email) or verbally where recorded.
• By authorising work, you confirm that you are the owner of the vehicle or that you have the owner’s authority to instruct the work.
• You agree that we may test drive your vehicle as reasonably necessary to diagnose faults and verify repairs have been completed correctly.

3. Parts and Materials

• Where options exist, we will discuss with you the use of original equipment manufacturer (OEM) parts versus quality aftermarket parts before ordering.
• Parts supplied by us are sourced from reputable Australian suppliers. Manufacturer or supplier warranties on parts will be passed on to you to the extent they are transferable, and we will provide reasonable assistance with any claim.
• Parts supplied by you (“customer-supplied parts”) are installed at your own risk. We accept no responsibility for the quality, suitability, fitness or warranty of customer-supplied parts, and labour warranties do not cover failures caused by such parts.
• Replaced parts may be returned to you on request if noted at the time of booking; otherwise they may be disposed of or returned to the supplier under core-exchange arrangements.

4. Payment Terms

• Payment is due on collection of the vehicle unless a prior credit arrangement has been agreed in writing.
• For work involving parts ordered specifically for your vehicle or extensive repairs, we may require a deposit before ordering parts or commencing work.
• Invoices may be issued electronically to the email address you provide.
• Overdue accounts may attract interest and reasonable recovery costs, and we may exercise a repairer’s lawful right to retain your vehicle until outstanding amounts are paid, to the extent permitted by law.
• All prices are quoted in Australian dollars and include GST where applicable.

5. Australian Consumer Law Guarantees

Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy conferred by the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)) or any other applicable law that cannot lawfully be excluded.

Under the Australian Consumer Law, our services must be rendered with due care and skill, must be reasonably fit for the purpose you made known to us, and must be completed within a reasonable time. Where we fail to meet a consumer guarantee, you may be entitled to remedies including resupply of the services or a refund, depending on the nature of the failure.

Any express warranty we provide operates in addition to, and does not replace or limit, your rights under the Australian Consumer Law.

6. Workmanship Warranty

• We stand behind the quality of our workmanship. The warranty period applicable to your repair or service will be confirmed in writing with your invoice.
• Our workmanship warranty covers defects in the labour performed by us. It does not cover normal wear and tear, misuse, neglect, accident damage, unauthorised modifications, or failures of customer-supplied parts.
• To make a warranty claim, contact us by email with your invoice number and a description of the issue so we can inspect the vehicle and arrange an appropriate remedy.

7. Vehicle Collection and Storage

• Please collect your vehicle promptly once we notify you that work is complete.
• Vehicles not collected within seven (7) days of completion notification may attract reasonable storage fees. We will notify you by email before storage fees commence.
• Vehicles left for more than three (3) months without payment or collection, and without any arrangement in writing, may be dealt with in accordance with our rights as an unpaid repairer under applicable Western Australian law.

8. Cancellations and Changes

• You may cancel or reschedule a booked service by contacting us by email before the scheduled appointment time.
• If parts have been ordered specifically for your vehicle before cancellation, you may be responsible for the cost of those parts if they cannot be returned to the supplier.
• We may need to reschedule bookings due to parts availability, workshop capacity or circumstances beyond our reasonable control. Where this occurs we will contact you as soon as practicable to arrange an alternative time.

9. Personal Property

Please remove all personal belongings from your vehicle before handing it over. We accept no responsibility for loss of or damage to personal property left in or on your vehicle, except where such loss is caused by our negligence.

10. Inspections and Roadworthy Advice

• Pre-purchase inspections and condition reports reflect the condition of the vehicle at the time of inspection only. Hidden faults, faults not reasonably detectable without dismantling, and faults that develop after inspection are not covered.
• An inspection or report is not a warranty, guarantee or certification of the vehicle’s future condition or reliability.
• Advice regarding roadworthiness is given in good faith based on the standards applicable in Western Australia at the time of inspection.

11. Limitation of Liability

• To the fullest extent permitted by law, our liability arising from the services is limited to the cost of redoing the work or the cost of having the work redone, consistent with the Australian Consumer Law.
• We are not liable for indirect or consequential loss, including loss of use of the vehicle, loss of income or loss of profits, except where the law does not permit such exclusion.
• Nothing in this clause limits your rights under consumer guarantees described in clause 5.

12. Use of This Website

• Content on this website is provided for general information only and does not constitute mechanical or professional advice for your specific vehicle.
• Submitting a booking or quote request through our website is a request only; a booking is confirmed once we respond and agree on a time and scope of work with you.
• You must not use our website in a manner that breaches any law, infringes the rights of others, or attempts to disrupt the website’s operation.
• Our handling of personal information is described in our Privacy Policy.

13. Complaints and Dispute Resolution

• If you are unhappy with any aspect of our work, please contact us first by email at ceo@rapidautoservices.site so we can discuss the issue and work toward a fair resolution.
• We aim to acknowledge all complaints within two (2) business days and to resolve them promptly and in good faith.
• If a matter cannot be resolved directly with us, you may seek assistance from the Western Australian Commissioner for Consumer Protection or other applicable dispute resolution bodies.

14. Governing Law

These Terms are governed by the laws of Western Australia and the Commonwealth of Australia. You and we submit to the jurisdiction of the courts of Western Australia.

15. Changes to These Terms

We may update these Terms from time to time. The current version will always be published on this page, together with the date of the last update. The version in force at the time you authorise work will apply to that work.

16. Contacting Us

Questions about these Terms can be directed to: